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Safety and Security Training
     

Manuals on strategies, policies and procedures, as clear as they may be, cannot provide the entire solution.They must be supported by a professional training program, combining know-how and experience in the world of safety and security, based on a deep understanding of the unique requirements of the hotel industry.

The rationale for a comprehensive educational program stems from the recognition that only regular training and drills, emphasizing cooperation between departments can achieve the level of preparedness necessary for emergency situations.

The HSMT Group provides a range of safety and security training services to the hotel industry around the world. These services can be customized to the client's specific requirements, and can be translated into any language.

These training services include:

  • Instructor-led training sessions and courses. They can be offered either ad-hoc, or as part of a comprehensive long-term training plan.
  • Web-based e-learning
  • Computer-based training (CBT) for self-study
  • Videos, books and manuals
  • Exercises and drills
  • Training packs for hotels for in-house training
Major topics presently available (subject to customization) include the following:
  • Handling stressful situations
  • Crowd control and management in emergencies
  • Escalation procedures
  • Medical procedures and facilities, including first aid
  • Fire safety
  • Criminal activities
  • Terrorism and responses to terror threats
  • Emergency drill
  • Legal concerns

Instruction is adapted to the needs of the hotel industry, and is designed to maintain and improve the standards of operations and services provided by the hotel. The courses and modules are customized to the requirements of each department in the hotel operation, taking into consideration all the variables which can affect the safety and security of property, staff and guests.

Upon completion of the course or program, each employee, as well as the hotel, receives a certificate of participation, attesting to the successful completion of the educational program.
Recently, the HSMT Group has teamed up with the Ecole Hoteliere de Lausanne to offer executive-level discussions, seminars and workshops on the subjects of safety, prevention and security. These discussions take place within the framework of the summer and winter executive education programs run by Lausanne Hospitality Consulting (LHC), a division of the Ecole Hoteliere de Lausanne. In addition, LHC also offers customized programs to individual clients of all sizes, either in Lausanne or at the client's convenience.

These activities apply the latest in learning methods and technologies, including:

  • Role play
  • Audience participation
  • Case studies
  • Audio visual aids
  • Computer-based tools
  • Simulation games

 

 




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